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Return/Refund Policy:

We greatly value your business and want your satisfaction. Counted Jewels products are crafted from the highest quality materials and to the highest standards. Should you need to return your new/unworn jewelry, please read over our return slip that comes with your shipment. It will instruct you to e-mail us at silvercountedjewels@gmail.com to receive a return confirmation number. This return confirmation number must be included on the return slip when you send your item back in the packaging it was sent in.

Please note: Custom made pieces (such as special requests outside of what is available through our website store) are not returnable.

Also Note: If an item is being returned/exchanged to have anything such as the color, metal, or length changed please contact us prior to returning the item at silvercountedjewels@gmail.com for further information related to the additional cost of this process. Costs will be assessed on an item by item basis.

The return package must be postmarked within 10 calendar days from its original delivery date to your home (delivery date is confirmed electronically through U.S. postal service tracking number).

Upon the jewelry’s arrival in new condition your jewelry will either begin the exchange process OR your money will be refunded in full, minus: 1) the initial shipping charges, 2) the 35% restocking fee, 3) “Rush Order” fees (if applicable), and 4) and any and all refund fee's generated by Pay Pal. The cost of return shipping and tracking is the responsibility of the purchaser.

Please remember to completely fill out the return slip and include it in your return shipment. Please send all items to be returned to:

Counted Jewels
124 Balboa Ct
Hercules, CA 94547

Please e-mail us with any further questions related to this Return Policy at silvercountedjewels@gmail.com


Shipping and Handling:

All items have U.S. Postal Service tracking numbers to ensure the items arrival. Orders are processed within 2-3 days of the customer placing them. All Items over $90 must be insured.

Most items are shipped within 1-2 days upon receipt of order. In the event of staff vacation or other reason to close shop, there will be notification of this on the homepage of the countedjewels.com Web site. The message posted on the home page related to this will note the day we anticipate receiving your order.


Materials Used in Jewelry:

Our jewelry is designed and hand made by our artist. Our artist uses .925 Sterling Silver, 14K Gold Fill, Copper, Brass, Bronze, Gemstones, Fresh Water Pearls, Swarovski crystals, fire polished glass beads and other fine materials to produce our hand crafted items.

All earrings come crafted with our ear wires or posts in either .925 Sterling Silver or 14K Gold Fill.

Pricing Policy:

We reserve the right to change our prices at any time. This may include price increases as well as price decreases. The price changes, related to changes in material costs and supply and demand, are left to the discretion of the owner of this site.

Coupons:

All coupons must be used at the time of your purchase. No discounts will be applicable once your order has been placed.

Privacy Policy:

Counted Jewels makes every effort possible to keep your personal information private. We gather personal information such as address and name only to properly execute the sale that you the customer initiate or with your permission, to send you product, event and/or Web site updates. We will never share any of your information with a third party.
Last Updated: 31 Jul 2009 17:58:56 PDT home  |  about  |  terms  |  contact
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